Shipping Policy

Last Updated: 17 September 2026

At GetTidy, we aim to deliver your orders safely, reliably, and as quickly as possible. This policy outlines our dispatch timelines, shipping options, and our On-Time Delivery Guarantee.

1. Delivery Timelines

• Standard Delivery Window: Orders are typically processed, dispatched, and delivered within 8 to 11 business days from the date of order confirmation and payment verification.

• Business Days: Business days exclude weekends (Saturdays and Sundays) and official South African public holidays.

• Order Processing: Orders are prepared for dispatch within 1 to 2 business days before being handed over to our courier partner, Aramex.

2. Delivery Rates & Options

• Standard Courier Shipping: Standard delivery for one ScrubMini costs R89.99 within South Africa.

• Free delivery on 2 or more ScrubMinis: Order at least two ScrubMinis in the same order for free standard delivery within South Africa. The discount is applied automatically at checkout; no code is needed. At the current price of R449.99 each, two ScrubMinis cost R899.98 including standard delivery.

3. Order Tracking

• Once your parcel is dispatched, you will receive an automated shipping confirmation email and SMS containing your tracking number and a direct tracking link.

• You can monitor the real-time status of your parcel from drop-off to final door delivery.

4. Our On-Time Delivery Guarantee (Late Delivery Compensation)

We hold ourselves accountable for getting your package to you on schedule.

• The Guarantee: If your order takes more than 11 business days to arrive from the date of payment clearance, we will automatically compensate you for the delay.

• The Reward: You will receive an exclusive 20% discount coupon code valid for your next order at GetTidy.

• How to Claim: If your package is delayed past the 11th business day, simply email support@gettidy.co.za with your order number. Once confirmed by our courier tracking, your 20% discount voucher will be emailed to you immediately.

Note: Delays caused by incorrect physical addresses provided by the customer, uncontactable recipients at the time of delivery, or severe regional weather disasters are excluded from guaranteed compensation.

5. Statutory Delivery Rights (ECT Act §46)

In compliance with Section 46 of the South African ECT Act:

• If we are unable to fulfill or deliver your order within 30 days of payment due to unforeseen supply disruptions, you will be notified immediately and offered a 100% full refund.

6. Address Changes & Failed Deliveries

• Please ensure your delivery address, recipient name, and contact phone number are correct during checkout.

• If a delivery fails due to incorrect address details or recipient unavailability after multiple courier attempts, any additional re-delivery costs incurred will be for the customer's account.

7. Contact Us

For any questions regarding your parcel status or shipping support:

• Email: support@gettidy.co.za