Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how GetTidy SA handles personal information when you visit our store, place an order or contact us.

Information we collect

We may collect information you provide to us, including your name, contact details, delivery and billing details, order information and messages sent to customer support. Shopify and Yoco may process payment and transaction information needed to complete your purchase. We may receive technical information such as device, browser, IP address, cookie and site-usage data through the services that operate our store.

How we use information

We use personal information where reasonably necessary to operate the store, process and deliver orders, communicate about orders, provide customer support, prevent fraud and abuse, maintain security, improve the shopping experience, meet legal and accounting obligations, and send marketing only where permitted and appropriate.

Who we share information with

We may share information with service providers that help us operate the store. This includes Shopify for the online store and checkout, Yoco for payment processing, and Aramex for local South African delivery. Aramex may receive the delivery and contact information reasonably necessary to deliver your order. We may also use technology providers and professional advisers where necessary. We do not share personal information simply for unrelated purposes.

Shopify and Yoco payment processing

Our online store and checkout are powered by Shopify, while payments are processed through Yoco. Shopify and Yoco process information needed to complete your transaction according to their own privacy and security practices.

Aramex delivery

We use Aramex for local deliveries in South Africa. Information such as your name, delivery address and contact details may be provided to Aramex where necessary to fulfil and track your shipment.

Cookies and similar technologies

Our store may use cookies and similar technologies for essential store functions, security, analytics and, where enabled, marketing. Your browser may allow you to manage certain cookie settings.

Data retention and security

We keep information for as long as reasonably necessary for the purposes described above, including order records, support, fraud prevention and legal or accounting requirements. We use reasonable safeguards and rely on established service providers, but no online system can be guaranteed to be completely risk-free.

Your choices and rights

Depending on applicable law, you may have rights relating to access, correction, objection, deletion or other handling of your personal information. For privacy requests, email support@gettidy.co.za. Our email support is available 24/7, including weekdays and weekends.

Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The current version will be published on this website.

Nothing in this policy is intended to limit rights available to you under applicable South African privacy or consumer law.