FAQs

Straight answers before you order from GetTidy SA.

What is ScrubMini?

ScrubMini is a compact cordless electric scrubber designed to reduce repetitive hand scrubbing around the home.

What comes with ScrubMini?

The ScrubMini cleaning system includes five interchangeable cleaning heads: a steel wool head, sponge head, polisher head, scouring pad head and brush head.

Is ScrubMini cordless?

Yes. ScrubMini is cordless and rechargeable, so you are not tied to a wall plug while cleaning.

How does it charge?

ScrubMini uses USB charging. Product specifications are Input 5V 1A and Output 3.7V 3W.

What surfaces can I use it on?

Different heads are suited to different jobs such as grout, corners, tiles, chrome, kitchen messes and general cleaning. Always choose the appropriate head and test a small, less-visible area first when working on delicate, coated or easily scratched surfaces.

Who delivers my order?

GetTidy SA uses Aramex for deliveries within South Africa. Orders are normally prepared for dispatch within 1–2 business days. The estimated total delivery window is 8–11 business days from order confirmation and payment verification, including processing time. Weekends and South African public holidays are excluded.

How does the 2-ScrubMini free-shipping offer work?

Order two or more ScrubMinis in the same order for free standard delivery within South Africa. It is applied automatically at checkout; no code is needed. Two ScrubMinis currently cost R899.98 including standard delivery.

How much is shipping?

Standard delivery within South Africa costs R89.99 for one ScrubMini. Standard delivery is free when you order two or more ScrubMinis together. Your final total is shown before payment.

How are payments processed?

Checkout runs through Shopify and payments are processed via Yoco. We use Yoco to give customers a fast, secure payment experience at checkout.

How do I contact support?

Our email support is available 24/7, on weekdays and weekends. Email support@gettidy.co.za whenever you need help with an order or product question.

What if my order arrives damaged, defective or incorrect?

Email support@gettidy.co.za with your order details and a clear description of the problem. Photos may be requested where they help us assess the issue. We will provide the next steps in line with our Returns & Refunds Policy and applicable law.

Can I request a return or refund?

Yes, you can contact us to request a return or refund. Eligibility depends on the circumstances, the condition of the item and applicable South African law. Please do not send an item back before receiving return instructions.

Where can I read the store policies?

Our Terms & Conditions, Privacy Policy, Returns & Refunds Policy and Shipping Policy are linked in the footer of the website so you can review them before ordering.